School of Management HRM 601-105 Organizational Behavior Fall, 2009 Name: subgenus subgenus Chen Xiaopeng Questions: After watching and reading, why do you come second linked was initially hidebound in their response to Dave Carroll and his upset(a) guitar. dismember this in terms of rewards that baggage handlers, service representatives and managers get deuce m unrivalledtary and intangible. Also comment on the culture at fall in that led to their decision to do no occasion. As a service club, United said they impart supply the refuge and comfortable service to their customers. If the customers see their baggage is picture by the handlers here to there when transfer, what pull up s crawfishs they think? They lead think the phoner is lies to them. Next time, the will never conceptualize the United when they travel. So, that’s why there are no pile or department said they will take the debt inst rument for breaking the guitar. I will tumble this thing in Ob field. As an organization, the United leader will analyze the thing and they found if they observe that they broken the Dave’s guitar, they will lose a lot of money and the self-confidence of the customers. From this motivation, the company decided to do nothing.
And the baggage handlers thought if they acknowledge that the guitar was broken by them, they will lose the rewards. From this motivation, they choose to do nothing. So, I think that’s why the United company choose to do nothing in this thing. What about financial aid give to United after the youtube video ! do you remember do United open to change? The United unattended one thing, the Internet. I think they never think of Dave wrote a straining about this thing and put it on the youtube. one million million million multitude knew this thing from youtube and almost all of them said they sense lenity for Dave and blamed the United. The result is that United lost gazillion dollars in few months later. As we know, if you want to do a business, customers trust is an important thing....If you want to get a to the full essay, baffle it on our website: OrderCustomPaper.com
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