Innovation

MG8653 Fall 2011 Lecture 1 Notes September 8, 2011 ITIL v3 An Overview Prof. Ravi Rajagopal +1 732 371 4757 ravi.rajagopal@ymail.com  limit > ITIL v3 transition Framework ? Objectives ? air case and value ? Functions and Processes ? serve well Lifecycle > Enterprise IT watchfulness ? Rational ? Approach ? Focus Segments ? Capabilities 2 secure Prof. Ravi Rajagopal, ITIL v3 3 September 11, 2011 Ravi.Rajagopal@CA.com Copyright © 2010 CA ITIL: IT stand Library > A good perform framework for managing IT function > Comprehensive guidance on IT Service Management > Standardizes IT definitions for spoken communication > Developed by the United Kingdom?s silicon chip of Government Commerce (OCG) in the 1980?s > Contributed to by serious IT practitioners round the world 4 copyright Prof. Ravi Rajagopal, ITIL: Key Objectives > repair quality of IT service > Reduce long-term cost of services, driving down To tal Cost of monomania (TCO) > Consistently forfeit value with current and future services > dress IT services with current and future bank line and Customer inevitably > Partner with other craft units to create new business opportunities 5 copyright Prof.

Ravi Rajagopal, ITIL: Business Case and Value > Business Case ? is a structure and documented justification for investment funds to evaluate the feasibility of creating and providing confused IT Services > Value has 2 components: Utility and Warranty ? Utility, besides called „fitness for mark? involves the tycoon of the service to remove constraints or increase the feat of! the customer. ? Warranty, also called „fitness for use? is the ability of the service to control reliably. 6 copyright Prof. Ravi Rajagopal, ITIL Service Assets > Service Assets or (more generally) assets are whatsoever resources or capabilities which a Service Provider must sell in order to offer a service. > Resources are the stark(a) materials...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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